Help with your account and manual library

Manual Locator uses accounts to provide access to service features. The Monthly Access offering includes library/favorites functionality and unlimited downloads.

If you need help accessing your account, library, saved manuals, favorites, or related access features, submit a support request and select Account & Library Access.

Include the email address associated with your account and describe what you are unable to access. The standard support form also requires the first 6 digits and last 4 digits of the associated card.

Never include your account password, full card number, CVV/security code, or PIN.

Account & Library Access is not part of the Zendesk Category allowlist. The support ticket must therefore be created normally while omitting the Zendesk Category custom-field entry.